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Caring for your new tiles
Look after them like this and they'll look as good in ten years as they do today. Your tiler writes the exact times on your handover sheet.
The first few days
| What | Usually after |
|---|---|
| Walking on a new floor | 24 hours (sooner with rapid-set products) |
| Using the shower or bath | 24 to 72 hours after grouting and silicone |
| Putting heavy furniture or appliances back | 48 to 72 hours, lifted, never slid |
| Switching on underfloor heating | The date on your handover sheet, then a degree or two a day |
Everyday cleaning
- Warm water and a pH-neutral tile cleaner, then rinse and dry for a streak-free finish.
- A squeegee on shower walls after every shower is the best way to stop limescale and mould.
- Open a window or run the extractor fan for 20 minutes after bathing.
Never use
- Acid or descaling cleaners (vinegar, lemon, limescale removers) on marble, limestone, travertine or other natural stone. They etch the surface.
- Bleach or harsh chemicals on coloured grout. They fade it.
- Wire wool, scourers or steam cleaners on gloss tiles, glass tiles or sealed stone.
Grout and silicone
- Brush grout every few weeks with a soft brush and a mild grout cleaner.
- Silicone is a maintenance item and may need replacing every few years. We can do it for you.
- Natural stone and some grouts need resealing every 1 to 2 years. If water darkens the surface instead of beading, it's time.
Outdoor tiles
- Brush off leaves and moss regularly and use a patio cleaner made for porcelain or stone.
- Check the product before using rock salt on porcelain in winter.
Keep your spare tiles
We leave you a few spare tiles from the same batch. Keep them somewhere dry, so a broken tile can be swapped for a perfect match.
Something not right?
Contact us on [phone] or [email]. We'd always rather come back and look. Your workmanship guarantee is explained in our terms of business.